Bachelor's degree in tourism and hospitality, business management, or a related field.
Bilingual, fluency in spoken and written English and Spanish. Ability to provide coaching and communicate with team members and clients in both languages.
A minimum of 3-year experience in direct client positions in hospitality or services industry.
Business Travel or Travel Services experience.
Experience should demonstrate broad understanding: strategic sourcing, contract management, airline computer reservation systems, geography, and fare construction.
Must have the organizational and leadership skills necessary to develop or revise operational procedures, prioritize, and schedule work activities of self and others, and balance multiple assignments with limited direction.
Travel management company tools and systems, Sabre air and land solutions or others.
Experience meeting and achieving financial metrics and service targets.
Must be highly organized with superior attention to detail to ensure that information and reports given are accurate and completed in a timely manner.
Impeccable interpersonal skills are necessary to greet visitors, customers, and business partners or to make inquiries and exchange business information.
Ability to service multiple clients at a time.