Bachelor's degree in Business, Hospitality, Tourism, or related fields.
Minimum 3 years of experience working in a customer service environment.
Bilingual, fluency in spoken and written English and Spanish. Ability to communicate with team members and clients in both languages.
Solid knowledge of world geography and international travel routings.
Able to use current technology and easily adapt to changes in technology as they come.
Ability to work flexible hours and adjust shift as needed for coverage or world events.
Ability to prioritized and understand customer’s needs and follow up.
Ability to operate in complex situations and under pressure.
Strong listening and communication skills.
Focus on teamwork and ownership.