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HMODEC014-22
Operational Support Agents
Essential requirements:
Bachelor's degree (studying or completed) in tourism and hospitality, business management, or a related field.
Bilingual, fluency in spoken and written English and Spanish. Ability to communicate with team members and clients in both languages.
Impeccable interpersonal skills are necessary to greet visitors, customers, and business partners or to make inquiries and exchange business information.
Strong sense of urgency and ability to meet tight deadlines. Dedication and commitment to excellent work product.
Strong interpersonal skills with the ability to build relationships and cooperate with others.
Minimum one year of customer service experience would be beneficial
Demonstrated ability to coordinate a high level of activity under a variety of conditions.
Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products is required.
Must be a team player
Demonstrate professionalism, accountability, and maintaining confidentiality
Ability to multi-task, prioritize, meet deadlines and adapt in a fast-paced environment
Strong attention to details and accuracy, using problem-solving skills and analytical thinking
Ability to understand and meet clients’ needs and special requests
Ability to follow operational processes.
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HMOTRA008-19
Night Shift Travel Manager
Essential requirements:
Bachelor's degree in tourism and hospitality, business management, or a related field.
Bilingual, fluency in spoken and written English and Spanish. Ability to provide coaching and communicate with team members and clients in both languages.
A minimum of 3-year experience in direct client positions in hospitality or services industry.
Business Travel or Travel Services experience.
Experience should demonstrate broad understanding: strategic sourcing, contract management, airline computer reservation systems, geography, and fare construction.
Must have the organizational and leadership skills necessary to develop or revise operational procedures, prioritize, and schedule work activities of self and others, and balance multiple assignments with limited direction.
Travel management company tools and systems, Sabre air and land solutions or others.
Experience meeting and achieving financial metrics and service targets.
Must be highly organized with superior attention to detail to ensure that information and reports given are accurate and completed in a timely manner.
Impeccable interpersonal skills are necessary to greet visitors, customers, and business partners or to make inquiries and exchange business information.
Ability to service multiple clients at a time.
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HMOPTR003-19
Personal Travel | Vacante
Essential requirements:
Bachelor's degree in Business, Hospitality, Tourism, or related fields.
Minimum 3 years of experience working in a customer service environment.
Bilingual, fluency in spoken and written English and Spanish. Ability to communicate with team members and clients in both languages.
Solid knowledge of world geography and international travel routings.
Able to use current technology and easily adapt to changes in technology as they come.
Ability to work flexible hours and adjust shift as needed for coverage or world events.
Ability to prioritized and understand customer’s needs and follow up.
Ability to operate in complex situations and under pressure.
Strong listening and communication skills.
Focus on teamwork and ownership.
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