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EZ TRAVEL Company certified by Great Place to Work, request:
HMOCAU001-19
Quality & Audit Executive
Full time day shift
29 Nov | méxico, sonora, hermosillo | $9,800 - $9,900 MXN Monthly performance bonus
Summary of responsibilities (not comprehensive of all tasks)
Answers telephone, greets and assists visitors.
Greets people and directs them to contacts or service areas
Provides service information to clients and the public
Engages with partners and clients to deliver an exceptional experience.
Delivers the highest level of service, to any request from internal and external clients.
Looks after main floor maintenance and snack bar.
Schedules and confirms appointments
Answers telephone and relays telephone calls and messages
Ensures the good conditions of reception equipment
Education
Bachelor's degree (studying or completed) in tourism and hospitality, business management, or a related field.
Qualifications
Fluency in spoken and written English and Spanish.
Impeccable interpersonal skills are necessary to greet visitors, customers, and business partners.
Minimum one year of in administrative experience would be beneficial
Demonstrated ability to coordinate a high level of activity under a variety of conditions
Working knowledge of Microsoft Office Suite
Ability to learn quickly, be flexible and adaptable
Previous experience in the travel industry.
Mastery of a third language.
Proven experience providing exceptional service to high end customers.
A record of proactively identifying issues and developing solutions.
8 days of vacations from the first anniversary in the company with periodic increase.
3 days off with pay from the first anniversary in the company, in addition to the holidays with a periodic increase.
National and international familiarization trips based on performance.
Discounts and special rates on travel services with our global partners. (airlines, hotels, shows, cruises and others).
Apply

HMOTRA008-19
Night Shift Travel Manager
Full time night shift
30 Nov | méxico, sonora, hermosillo | $20,000 - $24,000 MXN Monthly performance bonus
Summary of responsibilities (not comprehensive of all tasks)
Engages with partners and clients to deliver an exceptional traveler experience.
Ensures achievement of client expectations and goals.
Ensure the rate competitivity and services offered to the client.
Avoids conflicts from arising in their area, encourages and promotes teamwork, creates an environment of loyalty, commitment, respect and responsibility.
Monitors errors, debit memos in internal systems.
Supervises that the all the team members under his supervision punctually comply with their general and specific functions and responsibilities.
Actively participates in updating and implementing area procedures.
Ensures the conversion of leads to closed sales by all team members.
Ensures that the operation shift closing report is delivered in a timely manner.
Delivers the night shift log in an accurate and timely manner.
Delivers the highest level of service, to any request from internal and external clients.
Works in collaboration with administrative team roles to achieve client service level consistency.
Performs duties and responsibilities of the Area Director in their absence or upon their discretion.
Manages underperformance on a timely basis, applying formal warning and working with HR as applicable.
Investigates service and quality errors, providing coaching and feedback.
Finds solutions to a variety of problems of moderate scope and complexity, referring to a group of company’s policies and practices for guidance.
Organizes and creates multiple work teams, budgets, and schedules.
Bachelor's degree in tourism and hospitality, business management, or a related field.
Bilingual, fluency in spoken and written English and Spanish. Ability to provide coaching and communicate with team members and clients in both languages.
A minimum of 3-year experience in direct client positions in hospitality or services industry.
Business Travel or Travel Services experience.
Experience should demonstrate broad understanding: strategic sourcing, contract management, airline computer reservation systems, geography, and fare construction.
Must have the organizational and leadership skills necessary to develop or revise operational procedures, prioritize, and schedule work activities of self and others, and balance multiple assignments with limited direction.
Travel management company tools and systems, Sabre air and land solutions or others.
Experience meeting and achieving financial metrics and service targets.
Must be highly organized with superior attention to detail to ensure that information and reports given are accurate and completed in a timely manner.
Impeccable interpersonal skills are necessary to greet visitors, customers, and business partners or to make inquiries and exchange business information.
Ability to service multiple clients at a time.
Previous experience in travel industry.
Master of a third language.
Sabre Air and Land Solutions knowledge and experience.
Proven experience providing exceptional service to high end customers.
A record of proactively identifying issues and developing solutions.
Experience in other commercial teams or other sales analytics roles.
Specialized training in passport and visa issuance. Other specialized training and/or certification in cruises, vacation planning and consolidator ticketing.
Monthly variable compensation based on compliance with KPIs.
8 days of vacation in the first year with periodic increases over time.
3 days of paid time off the first year with periodic growth over time.
National and international familiarization trips based on performance.
Discounts and special rates on travel services with our global partners. (airlines, hotels, shows, cruises and others).
Apply

HMOPTR003-19
Personal Travel | Vacante
Full time day shift
13 Sep | méxico, sonora, hermosillo | $18,000 - $30,000 MXN Monthly performance bonus
Summary of responsibilities (not comprehensive of all tasks)
Provides international service and domestic booking, particularly at the high and luxury travel segment.
Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers.
Manages VIP, Concierge, Relocation and/or other specialized trips and traveler types.
Offers the best solutions proactively for each encounter based on the travel preferences and needs of the client.
Serves as a reliable resource by making recommendations that are well-informed and perceptive and that, given the circumstances, would maximize the visitor experience.
Responds to clients requests (phone, email, chat) promptly, completely, and professionally.
Adheres to and correctly implements client travel policy based on the nature of the trip and the client's expectations.
Shows excellent professional customer service and problem resolution skills.
May function as a customer point of contact with specific client knowledge to assist during travel.
Manages customer complaints/escalation (pre-travel or on-trip).
Resolves complex problems including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally.
Proactively assists the team and other team members in resolving problems, learning and research.
Expert at upselling products that are of commercial value to contribute to profitability where it aligns with customer requirements
Bachelor's degree in Business, Hospitality, Tourism, or related fields.
Minimum 3 years of experience working in a customer service environment.
Bilingual, fluency in spoken and written English and Spanish. Ability to communicate with team members and clients in both languages.
Solid knowledge of world geography and international travel routings.
Able to use current technology and easily adapt to changes in technology as they come.
Ability to work flexible hours and adjust shift as needed for coverage or world events.
Ability to prioritized and understand customer’s needs and follow up.
Ability to operate in complex situations and under pressure.
Strong listening and communication skills.
Focus on teamwork and ownership.
2 years of travel working experience.
SABRE or AMADEUS knowledge.
Effectively demonstrates patience, empathy, understanding while navigating through stressful times.
Must be a “Team Player” and work cohesively with others internally and externally
Ability to work and adapt in a constantly changing, fast paced environment
Monthly variable compensation based on compliance with KPIs.
8 days of vacation in the first year with periodic increases over time.
3 days of paid time off the first year with periodic growth over time.
Apply

HMODEC014-22
Operational Support Agents
Full time night shift
13 Sep | méxico, sonora, hermosillo | $12,000 - $13,600 MXN Monthly performance bonus
Summary of responsibilities (not comprehensive of all tasks)
Interacts with customers and suppliers, answers questions, and provides requested information
Prepares and coordinates customer leads
Establishes and manages effective, consistent communication with client
Answers incoming phone calls, emails or chat requests from customers.
Handles multiple customers at a time
Processes orders for new and existing customers, collecting necessary information
Creates and manages customer profiles in internal systems
Confirms booked services for our clients
Manages and coordinates for visas and e-visas
Collects and applies payments
Uses provided resources/company websites to navigate customer's concerns
Bachelor's degree (studying or completed) in tourism and hospitality, business management, or a related field.
Bilingual, fluency in spoken and written English and Spanish. Ability to communicate with team members and clients in both languages.
Impeccable interpersonal skills are necessary to greet visitors, customers, and business partners or to make inquiries and exchange business information.
Strong sense of urgency and ability to meet tight deadlines. Dedication and commitment to excellent work product.
Strong interpersonal skills with the ability to build relationships and cooperate with others.
Minimum one year of customer service experience would be beneficial
Demonstrated ability to coordinate a high level of activity under a variety of conditions.
Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products is required.
Must be a team player
Demonstrate professionalism, accountability, and maintaining confidentiality
Ability to multi-task, prioritize, meet deadlines and adapt in a fast-paced environment
Strong attention to details and accuracy, using problem-solving skills and analytical thinking
Ability to understand and meet clients’ needs and special requests
Ability to follow operational processes.
Experience working in tourism sector.
Knowledge of world geography.
Proven experience providing exceptional service to high end customers.
A record of proactively identifying issues and developing solutions.
Great professional environment
Career Growth
8 days of vacation in the first year with periodic increases over time.
3 days of paid time off the first year with periodic growth over time.
Apply

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